Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RobotRCM platform and website (collectively, the "Services") operated by RobotRCM, Inc. ("RobotRCM," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a dental practice or other organization, you represent that you have the authority to bind that organization to these Terms.

1. The Services

RobotRCM provides an autonomous AI-powered revenue cycle management platform for dental practices, including insurance eligibility verification, CDT code generation, claims submission, denial management, and related billing automation features. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any feature of the Services at any time with reasonable notice. We will not materially reduce core functionality without notifying you at least 30 days in advance.

2. Accounts and Access

You must create an account to use the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access to your account.

You may not share your account credentials with individuals outside your organization, resell access to the platform without a written reseller agreement with RobotRCM, or use the Services to provide competing billing automation services to third parties without our prior written consent.

3. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Submit false, fraudulent, or misleading claims or patient information through the platform
• Use the Services in any way that violates applicable federal or state healthcare laws, including anti-kickback statutes and false claims regulations
• Attempt to gain unauthorized access to any part of the Services or our infrastructure
• Reverse engineer, decompile, or disassemble any component of the platform
• Use automated scripts to scrape, extract, or bulk-download data from the platform outside of authorized API access
• Upload or transmit malicious code, viruses, or any software designed to disrupt the Services

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.

4. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. To the extent you transmit Protected Health Information (PHI) through the platform, the terms of the Business Associate Agreement (BAA) between you and RobotRCM govern our handling of that data.

You retain ownership of all data you submit to the platform. You grant RobotRCM a limited license to process that data solely to provide the Services. We may use aggregated, de-identified data derived from your use of the platform to improve our AI models and service quality, provided that such data cannot reasonably be used to identify you, your practice, or your patients.

5. Fees and Payment

Access to the Services requires a paid subscription. Fees are described in the order form or subscription agreement executed at signup. Unless otherwise stated:

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as expressly stated in these Terms or required by law
• We may increase fees with 60 days' written notice; you may cancel before the increase takes effect
• Overdue balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• We reserve the right to suspend access for accounts more than 15 days past due after providing notice

6. Term and Termination

These Terms remain in effect for as long as you have an active subscription. Either party may terminate the agreement:

• For convenience — You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period; no prorated refunds are issued for partial periods.
• For cause — Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within 15 days of written notice.

Upon termination, your access to the platform will cease. We will make your non-PHI data available for export for 30 days following termination, after which it may be deleted. PHI disposition is governed by your BAA.

7. Intellectual Property

The RobotRCM platform, including all software, AI models, workflows, designs, and documentation, is owned by RobotRCM and protected by intellectual property laws. These Terms do not transfer any ownership interest in the platform to you.

You retain all rights to the data you submit. You grant us no rights to your data beyond what is necessary to provide the Services as described in these Terms and your BAA.

8. Disclaimer of Warranties

RobotRCM is a billing automation tool. Ultimate responsibility for the accuracy of claims submitted to payers remains with the dental practice. You should maintain appropriate clinical oversight of all claim submissions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROBOTRCM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, OR DATA LOSS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO ROBOTRCM IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. Indemnification

You agree to indemnify, defend, and hold harmless RobotRCM and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) your submission of inaccurate or fraudulent claims or patient data; or (c) your violation of any applicable law or third-party right.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or in-platform notice at least 14 days before the changes take effect. Your continued use of the Services after that date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

13. Miscellaneous

These Terms, together with your order form, BAA, and Privacy Policy, constitute the entire agreement between you and RobotRCM regarding the Services and supersede all prior agreements on the same subject matter. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right.